Shipping policy
At Winegar's Kandle and Co., every kandle and air freshener is hand-poured to order — so we want you to love what you receive, but we also have to keep a few things fair for everyone.
What we accept returns/refunds for:
- Kandles and air fresheners that arrive damaged or defective. Contact us within 7 days of delivery with a photo of the damage, and we'll send a replacement or issue a full refund — on us, including any return shipping.
- Shirts that arrive damaged, defective, or misprinted. Contact us within 7 days of delivery with a photo of the issue. No need to ship it back — just dispose of it, and we'll send a replacement at no cost to you.
What we don't accept returns/refunds for:
- Change of mind after purchase, including scent, size, or design preference. Since every item is made specifically for your order, we're unable to accept returns for personal preference alone.
- Any kandle or air freshener that has been used or burned.
- Shirts with normal wear, or damage caused after delivery.
How to request a return:
Email us at winegarkandleco@gmail.com with your order number, a description of the issue, and a photo. We'll get back to you within 1–2 business days.
Keeping your world smelling amazing,
Kurtis Winegar
Winegar's Kandle and Co.
Premium Kandles Without Premium Prices